Cancellation Policy

We have the current 3 cancellation policies:

Flexible
  • Up to 48 hours before sailing: Full refund
  • Between 24 - 48 hours before sailing: 50% refund
  • Less than 24 hours befor sailing: No refund
Default
  • Up to 7 days before sailling: Full refund
  • Between 3 - 7 days before sailing: 50% refund
  • Less than 3 days before sailing: No refund
Strict
  • Up to 30 days before sailling: Full refund
  • Between 14 - 30 days before sailing: 15% refund
  • Less than 14 days before sailing: No refund

All BoatNow boats (Sarah, Vellamo, Lautta, Bernhardine and Woef) have the flexible cancellation policy!

If a shipping company accepts payments directly through the BoatNow platform, then one of our standard cancellation policies will apply. These companies choose from one of three predefined cancellation policies available on our platform (see above).

If the shipping company doesn’t use our platform for payments and instead sends their own invoice (which is the case for most shipping companies), they will apply their own cancellation policy. You’ll receive the details of that policy along with their invoice.

If you'd like to know the cancellation terms before making a booking, we recommend using our chat system to contact the shipping company directly and ask.

If you have any more questions regarding the cancelation policy contact us via our email: info@boatnow.com